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Our Booking Terms & Conditions

These are terms and conditions on which Springfield House contracts with you. Your contract will be with the operating company, Springfield House (Coleshill) Ltd. These terms and conditions apply when you book a room or any services at Springfield House, regardless whether the booking is made via our website, on the phone or with an OTA (e.g, booking.com, Expedia etc).

Please read these terms and conditions carefully before you make your booking with us. These terms tell you who we are, how we will provide services to you, how we may change or end the contract, what to do if there is a problem and other important information. You will be asked to confirm acceptance of these terms when you make a booking.

Prices
The prices advertised for room reservations include accommodation as described on our website and breakfast. No refund will be given if breakfast is not taken, for whatever reason.

Booking and cancellation
We will secure your booking with us at the point of booking by collecting credit card details with an expire date to cover your stay. The full payment for your stay will be due on check in. Or by collecting full payment if the prepayment rate is selected. By booking this rate you agree that our normal cancellation policies do not apply.
While we try to ensure the specific room requested is available, Springfield House reserves the right to alter the room on a like for like basis if required

Arrival and departure
Check-in is between 3pm and 9pm. We will do our best to meet guests needs and arrange check-in outside of these times but this must be arranged in advance. Check out is by 10am on the day of your departure. A £10 charge applies* for check in/out outside of our normal hours;
  • Early Check In – allows you to check in from 12 noon (normally 3 pm)
  • Late Check In - allows you to check up until 12 midnight (normally 9pm)
  • Late Check Out - allows you to check out up until 12 noon (normally 10am)

Check in before noon requires payment for the previous night.  You are most welcome to drop your bags off from 9am free of charge.

No shows
If you do not arrive at Springfield House on the scheduled date of arrival by 9pm, you will be deemed to be a ‘no show’ and your booking will be cancelled.  Accordingly your room will be released for the duration of your stay and may be booked by another guest. For the avoidance of doubt no refund will be due or given in these circumstances.

If you need to cancel your stay with us please contact us as soon as possible.
For cancellations of your reservations made up to 4 days before your stay, we will refund any deposit that you have paid, save for a £2 administration fee. For cancellations made after this time you will be liable for the full cost of your stay. We will always do our best to re-sell your booking and where we succeed we will refund the full amount to you save for a £2 administration fee. In the event of a no show or booking reduction (after arrival date) the full cost of the booking is charged.

We would recommend that you take out holiday insurance to cover you in the event of a cancellation.

Payment methods
A valid credit card is required to guarantee the booking.
Payments by cash, cheque, bacs, and the following cards:
Visa Debit / Delta, Visa Credit, Maestro / Switch, Mastercard, American Express - no charge.

Parking
Free car parking and the main entrance to Springfield House is at the rear of the property. Long term car parking (subject to availability) is charged at £3 per night.

Children
We are sorry but we do not accept bookings for children under 2 years of age. We do not offer discounted rates for guests under the age of 18 years. Children under the age of 16 are not permitted to stay at Springfield House unless a parent or guardian is also staying.

Smoking
Springfield House is a strictly non-smoking establishment. If any evidence of smoking is found in rooms guests will be asked to leave immediately and will be liable for the full cost of their stay. In addition to this an excess of £150 will be charged to cover the cost of deep cleaning.

Hot food
Should you wish to bring takeaway food into the premises, Springfield House are able to provide the dining room for your convenience rather than eating in your bedroom. No cooking is permitted in bedrooms!

Dogs
We regret that we do not allows dogs (or other animals) to stay at Springfield House.

Non-availability of accommodation
We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would however attempt to offer you alternative accommodation of a similar standard. If this was not possible, or unacceptable to you, then we would refund the monies paid by you for your accommodation only. Springfield House’s liability would not extend beyond this refund.

Internet facilities
Internet facilities are provided by third party providers. Where these facilities are made available in Springfield House, the guest acknowledges that there may be disruption to the connection without prior notice and Springfield House shall not be liable whatsoever for such disruption. The guest further undertakes not to use the facility for any fraudulent purpose or in connection with any criminal offence or in contravention of any licence and will indemnify Springfield House against any claim demand suit prosecution arising therefrom.

Damages and Breakages
Please take care when staying at Springfield House as you may be held responsible and liable for any breakages and damages which you cause to the accommodation or its contents. Please report any spills, damages or breakages as soon as they occur. We may need to make a charge for repair if the damage or breakage is significant.

A charge of £50 will be levied for replacement room keys should the need arise.

Discrimination
It is the policy of Springfield House not to discriminate on the grounds of race, colour, nationality, creed, sex, sexuality, marital status, age, ethnic origin or disability. Guests are expected to adhere to this policy and Springfield House may, without incurring any liability to the guest, remove from the premises any person or persons offending against this policy.

Behaviour
Springfield House reserves the right to judge acceptable levels of noise or behaviour of guests who must take all steps for corrective action as requested by the owners. In the event of failure to comply with these requests,  Springfield House may terminate the booking immediately without being liable for any refund or compensation.

Liability
Springfield House does not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions. Items left in the guest fridge or any shared areas are at your own risk.

Privacy Policy
Any data collected during the course of your booking may be held on computer. With your permission we may from time to time contact you about promotions and offers. We will never share your details with third parties.

Complaints
Springfield House aims to ensure your stay exceeds your expectations and is great in every way, however there may be occasions where we are unable to satisfy our guests needs, wants or tastes.

We would request that you raise your dissatisfaction immediately and allow Springfield House the opportunity to resolve any issues immediately. We welcome all types of feedback and take every step to improve our services and get better every day.

Website information
Springfield House (Coleshill) Ltd cannot accept responsibility for any errors or omissions and reserve the right to cancel, amend or vary the arrangements featured in the site without notice.

Registered office address;
Suite 16d The Mclaren Building
46 The Priory Queensway
Birmingham
United Kingdom 
B4 7LR






*Subject to availability. Additional charge of £10 per service per room applies.