You need to supply us with the website address (URL) where you have found the cheaper rate for us to confirm. Our ability to confirm the details you have submitted is essential in claiming the discount.

The rate must be for the same accommodation (same room type) covering the same dates and be bookable online.

If comparing a room with inclusions (such as breakfast, taxes or other extra items), the comparison rate must be for the same inclusions.

If you have booked with us already and subsequently find a cheaper rate, you must make your claim within 24 hours of your booking date with us. Please send us details of your booking with us (booking reference number, your name) so we can make the credit.

Variations in rates of 1 percent or less do not apply. These can occur from time to time due to rounding errors, foreign exchange calculations etc.

Our accommodation reserves the right to deny a claim, if we cannot independently verify the availability of an online competing price at the time of processing the claim.

The best price guarantee does not apply to unpublished or negotiated prices (e.g., corporate discount rates, group rates, meeting rates), contracted rates based on bulk buying agreement; group buy site rates; rates requiring membership in a club or other organization, offered pursuant to direct mail or email solicitations (requiring discount codes or coupons, or otherwise not intended for the general public); package prices (e.g.prices that include a combination of a room and airfare, an overnight cruise, car rental); prices offered by opaque providers; prices offered on “on-request” websites that do not provide immediate hotel confirmations.