Our Promise
Best Rate Guarantee
When you book directly on our website, you can rest assured that you're getting the best deal available. Our prices are always lower than those on other online booking platforms!
Our Guarantee
We guarantee that you will not find a lower price or better deal for our rooms on any third-party website. In the unlikely event you find a cheaper published online rate on another public channel, we will match that rate and give you a further 10% discount.
Please contact us by WhatsApp or email to claim this offer before making your booking.
Conditions
- You need to supply us with the website address (URL) where you have found the cheaper rate for us to confirm.
- Our ability to confirm the details you have submitted is essential in claiming the discount.
- The rate must be for the same accommodation (same room type) covering the same dates and be bookable online.
- If comparing a room with inclusions (such as breakfast, taxes or other extra items), the comparison rate must be for the same inclusions.
- If you have booked with us already and subsequently find a cheaper rate, you must make your claim within 24 hours of your booking date with us.
- Please send us details of your booking with us (booking reference number, your name) so we can make the credit.
Exclusions
- Variations in rates of 1 percent or less do not apply. These can occur from time to time due to rounding errors, foreign exchange calculations etc.
- Our accommodation reserves the right to deny a claim if we cannot independently verify the availability of an online competing price at the time of processing the claim.
- Unpublished or negotiated prices (e.g., corporate discount rates, group rates, meeting rates), contracted rates based on bulk buying agreement.
- Group buy site rates, rates requiring membership in a club or other organisation.
- Rates offered pursuant to direct mail or email solicitations (requiring discount codes or coupons, or otherwise not intended for the general public).
- Package prices (e.g. prices that include a combination of a room and airfare, an overnight cruise, car rental).
- Prices offered by opaque providers or "on-request" websites that do not provide immediate hotel confirmations.
Why Book Direct?
Benefits of Booking Direct
Best Available Price
Direct bookings mean no extra commissions baked into your total.
Faster Assistance
Need to adjust dates? Contact us directly for the quickest help.
Exclusive Perks
Access offers and packages designed for our direct guests.