Terms & Conditions

1. Prices

We operate a dynamic pricing system which means our room prices are “fluid” and can vary according to demand and will be for either single, double or triple occupancy, depending on the room. All prices are correct and subject to availability at the time of booking. Prices may change at any time without prior warning or notice but cannot be amended once booked.

Please note that the best price is ALWAYS available via our own website via our Price Guarantee. Any prices quoted on our website are a guide only. To view the exact price per room per night, press “Book Now” on any page and input your dates into our live availability booking system.

Prices shown at the time of booking include applicable taxes and fees unless stated otherwise.

The prices advertised for room reservations include accommodation as described on our website. Breakfast availability depends on the rate plan/package selected. Where breakfast is included as part of your booking, no refund/discount will be given if breakfast is not taken, for whatever reason.

Best Rate Guarantee

We will not be beaten on price or the deals we offer via any third party website — guaranteed. Please call or email us if you think you have found a better deal elsewhere.

Direct vs OTA pricing

On our direct website we offer one rate called Standard Rate. A flexible rate may still be available on online travel agencies (OTAs) at a 30% markup over our Standard Rate.

Payment, cancellation and amendment terms (including any optional Cancel for Any Reason / CFAR purchase) are set out in Section 3.

2. Payment

Payment Timing

Full payment is required at the time of booking for all reservations, regardless of the rate or booking channel used. A booking is not confirmed until payment has been successfully received.

We do not offer pay-later or deposit-based bookings unless explicitly stated in writing at the time of booking.

Accepted Payment Methods

Payment may be made using credit or debit card (Visa, MasterCard, American Express, Maestro, Electron) or BACS (by prior arrangement only).

Cash payments are not accepted in advance. In exceptional circumstances where same-day, in-person bookings are accepted and paid in cash, valid photo ID will be required, and a credit card pre-authorisation will still be taken for security purposes.

We do not accept personal cheques.

The expiry date of any debit or credit card used must be later than the end date of your stay.

Card Processing Fees

In limited circumstances (for example, certain foreign-issued cards or corporate cards with higher processing charges which we cannot absorb), we reserve the right to apply a processing fee of 2.5%–3.5%. Any such fee will be disclosed before payment is taken.

Card Verification & Security

For security and fraud-prevention purposes, guests may be required to present the payment card used to make the booking upon check-in.

If the original payment card cannot be presented, we reserve the right to refund the original payment and re-take payment using an alternative card in the guest's name. Failure to comply may result in denial of access.

Authorisation & Charges

By entering into this contract, you authorise Springfield House B&B to charge the payment card provided for the full booking amount at the time of reservation, any applicable cancellation or no-show charges (in line with the booked rate conditions), and any damages, losses, or additional costs incurred during your stay. No further consent will be required to process these charges.

3. Booking and Cancellation

Booking confirmation

• After booking you will receive email confirmation of your booking. If you haven't received that within an hour, please contact us.
• Please check your confirmation carefully — it is your responsibility to contact us immediately if any details are incorrect.
• We are not responsible for any details you have omitted to tell us and we are not bound to keep your booking if our property is not suitable for you (e.g. you arrive with a dog, or a child under 12 years old, wanting a specific room, or you can’t manage the stairs). No refund will be due in these circumstances.
• While we try to ensure the specific room booked is available, Springfield House reserves the right to alter the room on a like-for-like basis if required. If you require a specific room (e.g. twin room) this must be confirmed at the time of booking.

Rates, payments & cancellations

We strongly advise our guests to take out suitable holiday cancellation insurance to cover their stay for any unforeseen circumstances.

No shows

We reserve the right to refuse check-in after 9 PM. If you have not arrived before 9 PM and do not contact us before then, you will be deemed to be a ‘no show’ and your booking will be cancelled. Accordingly, your room will be released for the duration of your stay and may be booked by another guest. No refund will be due in these circumstances.

Group bookings

For group bookings, the following terms apply (and may differ from standard individual booking terms):

• For 3 rooms or fewer, we’ll need full payment 14 days before arrival. This is non-refundable, but you can cancel your booking free of charge if you do so before this time.
• For 4 rooms or more, we’ll need a 50% deposit at the time of booking and the balance 28 days before arrival; these payments are non-refundable. We also reserve the right to take full payment at the time of booking.
• For group bookings, we reserve the right to request a refundable deposit of £500. Should any additional cleaning be necessary then you will be charged a deep cleaning fee of £150. Any breakages, damage, stained/soiled linen and/or excess cleaning items are to be paid from the deposit.
• Where you cancel (including any “no show”) a group booking and there is a non-refundable payment retained by us, this total amount is a cancellation charge to compensate Springfield House for the cancellation and is not for any service.

You are not entitled to cancel or withdraw from your reservation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Non-availability of accommodation

We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would, however, attempt to offer you alternative accommodation of a similar standard. If this was not possible, or unacceptable to you, then we would refund the monies paid by you for your accommodation only. Springfield House’s liability would not extend beyond this refund.

Security

In the interests of security and the prevention of fraud, we will ask you to confirm your identity by providing your passport, driving licence or other form of photo ID upon check-in.

Guests travelling from outside the UK

If you are travelling from outside the UK, we are required by law to ask for your passport and the place of your next destination at the time of check-in. If you do not have your passport, we reserve the right not to honour your reservation. We will retain this record for a period of 12 months and we may disclose this to a police officer or other official as required by law.

We are required to collect this information in relation to each member of your party over the age of 16 and we reserve the right to refuse entry to Springfield House to anyone who is unable to provide this information.

4. Online Check-In & Identification

To ensure the safety and security of our guests and property, all guests are required to complete our online check-in process prior to arrival. This includes providing full and accurate guest details and uploading valid government-issued photo identification (passport or UK driving licence).

Online check-in must be completed before access to the property can be granted. Where applicable, digital keys will only be issued once check-in and ID verification have been successfully completed.

If online check-in and ID verification are not completed by the stated deadline, we reserve the right to deny access to the property. In such circumstances, the booking may be treated as a no-show, and no refund will be due.

All personal information and identification documents are processed securely and in accordance with UK GDPR and data protection legislation. Information is used solely for verification, security, and legal compliance purposes and is never shared with third parties for marketing.

5. Insurance

It is your responsibility to ensure that any travel insurance cover you have provides adequate cover for your needs and for the duration of your stay. If you cancel your booking, you will be asked to contact your insurance provider so please ensure you have some in place.

6. Arrival and departure

Check-in is between 4pm and 9pm. We will do our best to meet guests’ needs and arrange check-in outside of these times but this must be arranged in advance. Check-out is by 10am on the day of your departure.

A £25 charge applies for check-in/out outside of our normal hours:

• Early Check-In — allows you to check in from 12 noon (normally 4pm)
• Late Check-In — allows you to check up until 12 midnight (normally 9pm)
• Late Check-Out — allows you to check out up until 12 noon (normally 10am)

These MUST be agreed in advance (subject to availability). If not, an unauthorised late check-in fee of £50 will apply payable in cash or by bank transfer. Check-in before noon requires payment for the previous night. You are most welcome to drop your bags off from 10am free of charge if arranged in advance.

7. Occupancy

The maximum room occupancy is two adults. Family rooms can accommodate three adults or one adult and two children (over the age of 12). You must not exceed the maximum occupancy for the room allocated to you. We reserve the right to conduct checks on occupancy.

Occupancy is not transferable. Those under 18 years old are not permitted to stay in Springfield House unless a parent or guardian is also staying with us. We reserve the right to request valid photographic proof of identity and age.

8. Children

We are sorry but we do not accept bookings for children under 12 years of age. We do not offer discounted rates for guests under the age of 18 years. We do not permit people under the age of 18 to stay in Springfield House alone. You must not leave under 18s unattended in any rooms or public areas at any time.

9. Damages and Breakages

By making a booking you are accepting responsibility for any damage or loss caused by yourself or a member of your party. Full payment for any such damage or loss must be paid upon demand.

Any breakages, damage, stained/soiled linen and/or excess cleaning items are to be paid for and will be taken from the card presented at time of booking. Should any additional cleaning be necessary then you will be charged a deep cleaning fee of £150.

Damage to linen or towels by makeup and any other substances shall be chargeable at the following rate:

• Pillowcase £15
• Bedsheets £30
• Duvet covers £50
• Duvet £75
• Mattress Protector £50
• Pillow Protector £15
• Pillows £25
• Bath towels £35
• Hand towels £25

10. Lost Property

We are happy to return items that have been left following departure; however, it is your responsibility to contact us should you think you may have left an item behind. Any lost property items will be disposed of at the end of the subsequent month after which the visit took place.

Should you wish an item to be returned to you, a service charge of £10 will be charged in addition to the cost of postage and packaging (usually payable by BACS). Items sent will be by the cheapest method available. We hold no responsibility for loss or damage of your item whilst in transit.

11. Disabled Access

Sadly we cannot accommodate guests who are not able to manage stairs comfortably, as currently all our bedrooms are on the first floor and there is no lift, or the cellar room which has stairs at the entrance.

12. Smoking

UK legislation provides that smoking is not permitted in B&B accommodation. Smoking is ONLY permitted in the patio area near the garage. Where there is any evidence of guests smoking inside the building (including cigarettes, e-cigarettes, cigars and any other substances) we reserve the right to charge for specialist cleaning. This is subject to a minimum charge of £250 and we reserve the right to charge additional amounts to cover any damage caused by smoking.

13. Illegal substances

Consumption, sale or misuse of any illegal substances or associated paraphernalia classified under the Misuse of Drugs Act (1971) will lead to immediate eviction without any refund on the remaining stay. A standard charge of £500 will be charged to your card where we find evidence of illegal substances, but we reserve the right to charge additional amounts should there be reasonable requirement to do so. Any evidence or suspicion will be reported immediately to the police.

14. Hot takeaway food

The consumption of hot take away food is not permitted in the bedrooms. Guests are welcome to use the dining room for such meals and we will be happy to provide cutlery and plates if given advance notice. If we discover evidence of hot take away food being eaten in the bedrooms, we will charge a deep cleanse charge of £150.

15. Parking

Free car parking and the main entrance to Springfield House is at the rear of the property. Long term car parking (subject to availability) is charged at £5 per night. Cars and their contents are parked at their owners’ risk. Please ensure cars are locked and possessions are left out of sight.

16. Dogs

We regret that we do not allow dogs (or any other animals) to stay at Springfield House.

17. Internet facilities

Internet facilities are provided by third party providers. There may be disruption to the connection without prior notice and Springfield House shall not be liable for such disruption. The guest undertakes not to use the facility for any fraudulent purpose or in connection with any criminal offence or contravention of any licence and will indemnify Springfield House against any claim, demand, suit or prosecution arising therefrom.

18. Discrimination

It is the policy of Springfield House not to discriminate on the grounds of race, colour, nationality, creed, sex, sexuality, marital status, age, ethnic origin or disability. Guests are expected to adhere to this policy and Springfield House may remove from the premises any person or persons offending against this policy.

19. Behaviour/Noise

All guests are asked to respect our other guests and nearby residents. Springfield House reserves the right to judge acceptable levels of noise or behaviour. In the event you fail to respect this policy, Springfield House reserves the right to eject you and cancel the remainder of your stay without being liable for any refund or compensation.

20. Liability

Springfield House does not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions. Items left in the guest fridge or any shared areas are at your own risk.

21. Privacy Policy

Any data collected during your booking may be held on computer. With your permission, we may from time to time contact you about promotions and offers. We will never share your details with third parties.

22. CCTV

The building and grounds are equipped with 24 hour recording CCTV in public areas for the safety and security of our guests and premises.

23. Complaints

Please raise any dissatisfaction as soon as possible and allow Springfield House the opportunity to resolve any issues immediately. Any complaints made after check-out will not be entertained.

24. Force Majeure

Except where otherwise expressly stated, we regret we cannot accept liability or pay compensation where performance of our contractual obligations is prevented or affected by “force majeure”. Force majeure means any event which we could not, even with all due care, foresee or avoid, including (but not limited to) war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather, fire, epidemic, pandemic or contagious diseases and similar events outside our control.

25. Data & Legal

Springfield House (Coleshill) Ltd cannot accept responsibility for any errors or omissions and reserve the right to cancel, amend or vary the arrangements featured in the site without notice. Springfield House (Coleshill) Ltd trading as Springfield House Bed & Breakfast. Registered in England. Company No: 11522953. VAT Number: GB429053695. Registered office address: Springfield House, 69 Coventry Road, Coleshill, Warwickshire, B46 3EA.

We reserve the right to amend these terms and conditions at any time.

You acknowledge and agree that all intellectual property rights (including, but not limited to, copyrights (including rights in software), trademarks, database rights, patents and inventions) in and relating to the service are owned by us and our licensors or contractors. Nothing in this agreement operates to transfer any such intellectual property rights to you.

We reserve the right to assign or sub-contract any of our rights and obligations under this agreement without notice to you. If any provision of this agreement is found to be unenforceable by a court of competent jurisdiction, the other provisions shall nevertheless remain in full force and effect.

This agreement is governed by the laws of England and the parties hereto submit to the non-exclusive jurisdiction of the English courts.