Privacy & Cookies
Privacy Policy
This privacy policy explains how Springfield House B&B processes personal data that you provide to us, or that we may collect when you visit springfieldhousebnb.co.uk .
Information We May Collect From You
We may collect and process the following information about you:
- Information you provide by filling in forms on our website, online check-in portal, or at Springfield House B&B (for example, booking enquiries, requests for information, and guest registration forms).
- Records of correspondence if you contact us by email, telephone, WhatsApp, social media, or other communication methods.
- Details of your visits to our website and the resources that you access.
- Personal details such as your name, address, telephone number, email address, vehicle registration, nationality, and booking details.
- Your preferences, feedback, and customer service interactions where provided.
- Information received from third party booking agents or travel websites where you make a reservation through them.
- For security, fraud prevention, and identity verification purposes, we may collect copies of government-issued photo identification (such as passports or driving licences) and selfie photographs as part of our online self check-in process. This information is securely processed and only accessible to authorised personnel.
We do not intentionally collect sensitive personal data (such as information relating to racial or ethnic origin, political opinions, religious beliefs, health information, or sexual orientation) unless voluntarily provided by you and necessary for your stay or legal obligations.
Where We Store Your Personal Data
Any personal data we collect may be stored digitally, including using secure cloud-based hospitality and booking management systems.
We take reasonable technical and organisational measures to protect your personal data and to prevent unauthorised access, disclosure, alteration, or destruction of information.
These measures include:
- Password-protected systems and devices
- Restricted staff access
- Firewall and security protections
- Secure third party booking and payment providers
- Secure shredding of paper records once no longer required
While we take reasonable precautions to protect your information, transmission of data over the internet is not completely secure and any transmission is at your own risk.
Some records may be retained for a period required by law, fraud prevention, accounting obligations, insurance requirements, or dispute resolution purposes.
Uses Made of the Information
We use the information we hold about you in the following ways:
- To process and manage your booking and stay
- To communicate with you regarding your reservation, arrival instructions, payments, and customer service matters
- To provide self check-in and identity verification services
- To protect our property, guests, staff, and business against fraud, unauthorised access, chargebacks, criminal activity, or misuse of our services
- To notify you of changes to our services
- To improve the presentation and performance of our website and services
- Where you have consented, to provide information about offers, products, or services which may be of interest to you
- To comply with legal and regulatory obligations
Our lawful basis for processing personal data may include:
- Performance of a contract
- Legitimate business interests
- Compliance with legal obligations
- Consent, where required
If at any time you no longer wish to receive marketing communications, you may unsubscribe using the link provided in the email (where applicable) or contact us directly.
Disclosure of Your Information
We may disclose your personal information to third parties:
- Where necessary to provide our services, including booking systems, payment processors, cloud hosting providers, and IT support providers
- To comply with legal obligations or lawful requests from authorities
- To enforce our Terms & Conditions or protect the rights, safety, and property of Springfield House B&B, our guests, or others
- For fraud prevention, chargeback defence, or credit risk reduction purposes
- To a prospective buyer or seller of any business or assets if we sell or purchase business assets
We do not sell or pass personal information to third parties for independent marketing purposes.
Third Party Websites
Our website may contain links to external websites. If you follow a link to another website, please note that those websites have their own privacy policies and we do not accept responsibility or liability for their policies or practices. Please review their policies before submitting any personal information.
Third Party Bookings
If you book through a third party booking platform or travel website, that company will have its own privacy policy and may pass certain information relevant to your booking to us, including your contact details, address, booking information, and payment status.
In some circumstances, where third party platforms mask guest email addresses or telephone numbers, we may need to communicate with you through their systems, which may record those communications.
Credit and Debit Card Details
When you make a reservation through our website or payment systems, card payments are processed securely by our authorised payment providers. We do not store full payment card details locally.
We may use your payment details to:
- Take payment for your reservation
- Process authorised cancellation or no-show charges
- Recover costs relating to damage, missing items, smoking, or breaches of our Terms & Conditions where permitted by law
Access to Information and Your Rights
You have the right to request access to the personal data we hold about you.
Subject to applicable law, you may also have the right to:
- Request correction of inaccurate data
- Request deletion of personal data
- Restrict or object to certain processing
- Withdraw consent where processing is based on consent
- Request transfer of your data in certain circumstances
Requests should be made in writing using the contact details below. We will respond within the applicable legal time limits.
Changes to Our Privacy Policy
Any changes we make to this privacy policy will be posted on this page and will take effect immediately upon posting.
Contact
Questions, comments, and requests regarding this privacy policy are welcomed and should be sent to:
Springfield House B&B